I wasn’t able to answer phone when driver called to confirm pickup. Driver cancelled the pickup and did not communicate this. When no one showed up I contacted customer service. The agent apologized and scheduled for next day pickup and promised to take 10% off charges for the inconvenience. The pickup was in late May and I have followed up twice when the discount credit did not show up. Both times I was promised that the credit would be sent in 3 business days. That was over two weeks ago and still have not received credit
11 months ago
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