When I made my initial order I gave the gal my list of dresser, lamps,side tables, clothes, Kitchen and misc. She gave me a price for a trailer. That morning I tried several times to call for the size of the trailer. Everything is automated. I texted several times with no size. the loader called me around 2 and told me he had my order for 3 items and was bringing his standard truck not a trailer. I had a horrible time trying to talk to anyone. They only want to do TEXT. My appt was between 12-4 They wanted me to wait from 6-7 for a trailer. I was cleaning out a deceased relatives studio apt. and was done at 4 I needed to leave I live 7 hours away. What a nightmare. Would never recommend this company, NO LIVE PEOPLE to answer the phone. Only when you make the initial order. Good Luck.