The driver did arrive on time but he was alone. The company was supposed to pick up our heavy king size memory foam mattress. The driver was probably in his 60’s and he was limping. My husband was home with me and had just had a medical procedure with post procedure instructions to not lift anything over 20 pounds for 3 days. We really needed to have the mattress moved out of our house that day and so my husband felt compelled to help the driver. I have had back surgery and could not help. LoadUp should have sent at least 2 people to pick up the mattress. They put us in a difficult situation that could have resulted in physical injury to my husband or me. But if we had let the driver try to move the mattress by himself I‘m certain that our home or furniture would have been damaged as the heavy mattress wobbled back and forth.