They didn’t pick up on the scheduled date. We had to move the mattresses to the porch because we had a deadline to clear out the bedroom. I had to call back. They rescheduled for the day and said that I didn’t have to be home for the pickup. The driver came at 10:15pm, 2 hours after the last scheduled pickup for the day. It scared me because it was a man in a regular truck with no identification that he was with Load Up. I thought it was someone taking our mattresses because they were outside. So I went outside to confront him. I would have been reluctant to let him in my house if he came on the scheduled date. I will not be using Load Up anymore. If you live in the Colorado Springs CO area, I recommend not using them.