I was very disappointed with this company. I had a 3 piece sectional couch that was 30 years old. I wanted to recycle and dispose of this couch in an environmentally friendly manner, so I called LoadUp, set up a date and time and paid the $135 fee. Two men came to my residence to pick up the couch and removed the couch as planned. Upon picking up the couch, one of the men mentioned that they would be taking the couch to Goodwill. I was shocked by this remark and reconfirmed that he was in fact taking this couch to Goodwill. Had I known that they would not be recycling this 30 year old couch, I could have taken it to Goodwill myself, free of charge and not paid the $135 fee. I called LoadUp and spoke to the manager letting her know about my dissatisfaction with this service. She apologized and stated that there was nothing she could do for me. What a waste of money.