Hauler was an hour late, with no communication. If I'd hired someone local, I'd have had their number to call for an update, but LoadUp is based in Georgia and apparently hires its haulers TaskRabbit style, so I had no way to call him to find out when he was arriving. Tried calling LoadUp, got voicemail, finally reached someone via online chat. The customer service agent had to get permission from management even to offer me a $5 discount given the hassle of the late arrival. When I've had junk hauled before it's always been two people who came -- this was one guy, working alone. He successfully got my queen mattress out the door but it's a good thing it wasn't anything larger or heavier. (Possibly a King mattress would've resulted in two haulers? But there are some much heavier queen-sized mattresses out there than the one I needed removed.) Overall, SUPER UNIMPRESSED, will not be recommending to anyone, will hire someone local next time even if it costs a little more.