Very disappointed. I called Go Load the morning of our scheduled pick up to confirm that they would be calling me in advance of their arrival. At that time, I was assured that I was on the pickup list for the day and that the driver would be giving me a call. When I still hadn't heard anything by 3:10 pm, my window being 12-4, I became concerned. I called the company and was told that I was still on the pick up list for that day. The representative from Go Load stated that she would call the driver manager to confirm, then would call me back. I never received a phone call. Five minutes before the end of my pick up window, after I had been waiting at home for 4 hours, I again called Go Load. At that time I was told that the driver who was supposed to pick up my mattress had had a family emergency and hadn't come in at all that day. No one ever called to let me know this, and as a result I spent the better part of my day waiting. The company did finally find someone to pick up the mattress, but this was only after multiple calls from me. That driver did not arrive until 5:15. While he was nice enough, he did not seem to know anything about the return process, and did not offer me a receipt for the pick up.