First, I want to express my effusive praise for the two people who showed up to remove my A/C. They were kind, polite, neat, and removed my window A/C unit quickly and efficiently. I have nothing but kind words for them and the work they did. It is such a shame then that they work for LoadUp. I booked my pick-up for the 4-hour morning time block, 8am-12pm, which was perfect given that I have to be at work by 1pm. I waited patiently all morning until 12pm when I received a call informing me that the loaders would be 45mins late. My girlfriend was home, but she had to leave by 2:15pm at the latest. Then, from about 12:45 on I was repeatedly informed that the loaders were "15 mins away" until they *finally* arrived at 2pm. The loaders were 15mins away for over an hour and a whole 2 hours late, for a total wait time of 6 hours. As I mentioned, once they arrived that could not have been nicer and did a fine job removing the A/C. But I think their management has a lot of room for improvement. We booked a 4-hour time block and planned our day around it, so if LoadUp has trouble sticking to their schedule then I would suggest just doing all-day time blocks.