Website was a bit misleading on cost and while the communication was good, the amount of back and forth needed to get my appointment was less than great. Ultimately, they said my item was truly 3 items, however I was charged a higher rate than a 7 item pickup (said it was due to how the item would need to be disposed). Again, very vague on the site. When they came to pickup the item, they had no tools and therefore could not disassemble and remove. They were able to come back the following day (Sunday) and remove the item. The men were very cordial, responsive and professional.