I was extremely disappointed with the service. We scheduled a morning pick-up (8-12), about an hour left of our time frame, we got a call saying there was an issue with the driver and that we would now have to schedule another day (which would not have worked as we were from out of town and on a limited schedule) or wait until the 4-8pm time. Which was our only option due to our schedule. The driver never called like they were supposed to. I asked for a manager to review and offer a refund. I was told there wasn't much that could be done. However, had I ORIGINALLY selected/scheduled an all-day pick-up I would have received a $5 discount. I will consider using LoadUp again, but this did leave a very sour note.