We are a Sleep Study Company and we hired Load up to remove a hospital grade bed and mattress from one of our rooms. We had previously informed Load Up of the dimensions, weight of the items, and explained the difficulty level of the job. Load Up confirmed that any job was possible and assured us that both items were going to be picked up with no problems. We got confirmation that BOTH items were picked up via email and never got a phone call as promised. We were later informed by the sleep technician that "they walked in, saw how difficult it was to remove the items, and left without completing the job." This happened twice, after having multiple conversations with management who all confirmed that it would be made right. The company has yet to pick up said items and refuse to give us a full refund for the services that were not provided. They have provided horrible customer service, and we do NOT recommend them to anyone.