Moving crew arrived within the pickup window, however, they were ill equipped to process my order. Even though they knew I had a multiple couches, mattresses and box springs to have picked up, they only had a small pickup truck and cart. Not all items fit on the truck, so half of the order was left on the street for pickup later in the day. I get a call confirming that the remaining items had been picked up. However, this wasn't true. Four days later and the items still haven't been picked up and I needed to move them behind the house to allow new tenants to move in. Was a very unorganized and unprofessional team and would not recommend Load Up to anyone. Awful experience. Not worth the price.