Drivers were apparently overbooked, so they were over four hours late (were supposed to arrive between 8am and noon. Finally showed up after 4pm). I had to make several phone calls to the company in order to get answers on where the drivers were and when/if they were going to show. Also, the photos they took as proof of pickup were never sent to the mattress company as evidence of the return. I wound up having to send in a photo of my receipt to get my refund processed. The only positive thing I can say is that the drivers, when they did arrive, were very apologetic and professional with the mattress removal. Otherwise, this was one of the most frustrating customer service experiences I've ever had. I would not recommend LoadUp to anyone.
5 years ago
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