I decided to use LoadUp to get an elliptical hauled away. I called, spoke to a customer service rep and after our conversation scheduled a pickup. I was up front that it had to be removed from a basement. She asked if it needed to be taken apart, I told her I did not know. She quoted me a price, scheduled a delivery and took my payment. I scheduled to have a Saturday pickup with a window from 8am to noon. At 11:45 I had not had any contact so I called and spoke to them and they pulled up my order and said they would have the driver contact me. He did eventually call only to inform me that there was a mix up and they could not make the pickup. He did offer to come the next morning at 8:00 am. A wasted weekend morning, waited at home for 5 hours with no on showing up. He did eventually show up about 8:30, he was in beat up van, had an elderly man as a helper and was complaining as soon as he saw the equipment in the basement. He made no introduction, provided no paperwork and did not identify himself as a representative of LoadUp. Him and his elderly helper were not able to carry it out and it did require that it be taken apart. I had to provide them with tools as they did not have everything they would need to take it apart. After about an hour, they were finally able to remove it. They took it outside and were not able to get it into the van. After 30 minutes or so, they did finally get it into the van. They left me with grease stains on the carpet, they had used my restroom without my knowledge, leaving behind some personal belongings. They also had to hook up a battery charger in my garage to charge their van battery so they could start the vehicle. There was no professional appearance, not adequate personnel, no adequate transportation, it was a joke. I would not refer anyone to this company. I would have expected a follow up from someone, nothing. The image presented on the website is far from what is delivered.