They were almost 2 hours late past the "window" I was given when they would be there. They did not contact me at all to let me know they would be late. I had to call them and every time I did I kept getting pushed to voicemail after being on hold for several minutes. I was never able to contact a person via phone. I finally got a text saying the pickup was 10 minutes out, this was when they were already at the end of the time window. After 45 minutes the driver still hadn't arrived so I texted back. They said they would contact the driver again. 30 minutes later I still hadn't heard anything so I texted back. Only when they were an hour and half late did I finally receive a call from the driver. They had a pickup in a town over an hour away from my location. Then coming back they were stuck in bad construction traffic and unable to call due to no cell coverage. They finally got to my house 2 hours late. Once they were there the driver and his helper were professional, extremely appologetic and quick. I have no problem with the pickup service but the customer service was some of the worst I've ever had. No communication, no appology from the office and no easy way for me to contact them to find out the status of my pick up. I would not recommend based on the customer service.