AVOID!!! I made a reservation with this company in error. I needed a delivery made to Salvation Army. So, after confirming the booking, I immediately called the support center. I held for awhile and no one answered. They asked me to leave a message. So, I had to make several chat requests to get someone to respond. I asked to cancel because I completed in error. They advised that there is a 20% cancellation fee. I JUST MADE THE RESERVATION and immediately got ahold of them to cancel. Even the airline business allows you to cancel with 24hour of booking. They refused to budge even though I didnt see the cancel fee until AFTER I made the booking and got the confirmation email. Bad business decision! I will not use these people again and this was my first impression. BE WARNED...Be very sure you dont have to make adjustments once you give your credit card.