The actual pick up was very good. The scheduling of the pick up was incredibly frustrating. It was scheduled and rescheduled multiple times. We were told that Saturday pick up was possible and that we could pick our pick up time, however, a day before each scheduled time, after we had confirmed the date and time of the pick up, we were notified that they could no longer pick it up at the agreed upon date or time. Our refund was based on this item being picked up. In stead of waiting 5-7 days for our refund, it will be more like 20-22 days. I'm not sure who is at fault for the scheduling issues but I do not recommend using this service if are in need of a prompt and accurately scheduled pick up.