This company is horrible. Do not use them! I found them with a Google search for hot tub removal in my area. I ordered hot tub removal and they charged my credit card. When the truck showed up, it was much too small to hold a hot tub. The driver left and told me LoadUp would be in touch. 4 hours later, I contacted them via chat. They said they would get another driver out there that day. Never heard back and contacted them via chat the next day. After 2 hrs, they called to tell me a driver was on the way. Two hours later they called to tell me that they would only be able to haul the hot tub if I agreed to an extra $1,000 charge. I said no thanks. They are supposed to refund my credit card, but they haven't yet. This company is horrible - use at your own risk!