Horrible communication. Set up a pickup, was transparent and item had been outside and was never told my items couldn’t be picked up had they been rained on. On the day of pickup they told me they couldn’t pick up my items due to them being rained on. Then wouldn’t issue me a refund because it was at pickup time. Even though I was basically lied to after a bit they agreed to a partial refund which I did not find acceptable. Was told it would be 48 hours till a supervisor could speak to me. I’m not going on a little over a week with no call back and I’ve sent several emails. I’ll never recommend this company. Liars and Con artists who stole my money. Horrible customer service.