My experience with LoadUp has been very disappointing. This is not a reflection of the contracted individuals who came to pick up the items, but the LoadUp Company for poor coordination and customer service. I recently moved out of my apartment in San Francisco and selected LoadUp as my furniture removal service based on the other positive reviews and LoadUp's promise that "We always do our best to dispose of items in the greenest way possible, whether that be through donation or recycling." I booked the appointment online, listed every piece of furniture that needed to be picked up, and paid the cost in advance. The items included two couches, a dresser, several tables & chairs, boxes of books and bookshelves, all of which were in good condition but which I couldn't remove from my apartment by myself or transport to a Goodwill or other donation service, which is why I was thrilled with LoadUp's donation/recycle policy. I selected scheduled a pickup between 4pm - 8pm. I had hear nothing by 7pm, so I called the contracted pickup service and learned that they were running late. They asked if I wanted to reschedule, I said no as I had to be out of my apartment that weekend and there were no Sunday options available. We waited. The pickup service finally arrived at 9:20pm. We help carry some of the items downstairs because it's dark out now and we want to be out of there. Their trailer is already completely full with pickups from earlier in the day. I do not understand how this was coordinated since I had to fill out in advance every item I needed picked up. By the time everything is downstairs, it's after 10pm and all of my furniture is outside on the sidewalk. I have no idea how all of it will fit in the trailer that's already full, but understand that they may end up cutting some of it up into pieces so that it will fit. This is devastating to hear, as again, the furniture is in good shape and I picked LoadUp because of their promise to donate or AT LEAST recycle. I have to leave at this point because it's so late. I find out in the morning that everything was not taken away, and some of it was left on the sidewalk over the weekend. Various individuals from the neighborhood collected pieces of it until it was gone. The contracted pick-up company did go back on Monday to confirm that it had all been taken, which I appreciated, but I've heard no word from LoadUp itself. I called LoadUp to discuss my experience a week ago. I was told I would hear from someone in 1-2 days. I have heard nothing. I am extremely disappointed in their coordination and customer service efforts. The individuals contracted to do my pickup should not have had so many appointments that day, and should not have been expected to fit all of my furniture in addition to what they already had. Moving sucks already, LoadUp made my moving process even worse.