Where to start. I had a delivery confirmed for 6/13/20 between 8am-noon. At 11:30 I called the driver Julian and he advised me he was in Prescott over 2 hours from my home. I scheduled for this time so my husband would be home to help me get the dogs up. He said he would come Sunday 6/14/20 before noon . Today when I called him he said Oh your scheduled for this afternoon which was not true. He then said he would be here by 12. When he finally arrived he had a helper who did anything but help. Julian had the nerve to ask my husband Your going to help me right. I hired these people paid the money for the flights of stairs because neither my husband nor I can lift. If we could we would have saved the money. My husband just waned this couch gone so him and his bad back had to help him bring it down the stairs. I have reached out to the company waiting to hear back but I may just go to my bank. I paid for a service and they did more than a half ass job! DO NOT RECOMMEND . Save yourself the trouble,