I received a text msg less then 24 hours before my scheduled pickup where Loadup was unable to pickup that day. I made the reservation 5 days in advance. Within 2 minutes I replied to the text asking if another date was available. No answer. The person texted me and left the office without caring about fixing their cancelation (he explained that to me the next day when I called for answers). In the meantime, I waited for a reply then proceeded to make other arrangements since I had no clue what Loadup was doing. The next day I called to verify I would get my full money back since my credit card was charged 5 days before the pickup was scheduled. As of now I am paying intrest on a service that never happened. I have called 3 times now and received 3 different answers about my refund. Be very careful about giving them your money upfront. Will update when/if I ever get my $300 credited back to my account. Definitely not a satisfied customer. Very bad customer service by Anthony.