Booking with this company resulted in one of the worst weeks of my life. I had scheduled and paid a pick up for Monday, 8:00 to noon. They did not come within the window and when I called they said that the crew had trouble. We rescheduled for Tuesday, same window. No show again. This happen four times total. I asked for a more reasonable window and was promised one, but I was always given a 4 hour window. Today is Thursday and they missed another window. I received the phone number of the driver but he is not answering my calls. I don't know if they are coming, today or ever. And now the customer service people are just avoiding me. I have a new window for tomorrow. So in summary I have been here at home waiting for the pick up four hours of four days of this week, and all I have is a promise that tomorrow will be the day. The reason is this: When you hire them, they in turn hire a local crew (they are based in Atlanta), they call them "contractors". These contractors could be just a guy with a truck trying to make a few bucks, but they are not professionals. They can change the time or the day of the window for any reason, because furniture removal is not their bussines, they just have a truck. None is going to show up in a new truck with the Load-Up logo and a professional crew with tools and equipment. Most likely is just going to be a guy who has a truck and nothing else to do. They will cancel a few times, will not return your attempts to contact them, and do a poor job. If you want plenty of calls to costumer service, plenty of chats explaining that no one showed up, plenty of frustration, plenty of waiting, go ahead and book with Load Up. If not, avoid this company, and hire someone local yourself. This company is bad for local legitimate businesses, bad for the customer and should not exist.