SCAM! I paid $164 in early to May to have three couches picked up. It is now July 10th and the couches still sit outside. After two scheduled pickups with this company, no one showed up or even called to notify me that there was not a driver in my area to complete the order. I rescheduled, again, only to have the same thing happen. I'm not sure how a business like this stays in business nationwide with such ridiculous standards. I then cancelled the order and spoke with a representative who informed me I would be refunded and it was approved by his supervisor, Sam. When I did not receive the refund three business days later, I called again and the representative informed me that the refund had not even been processed and there was nothing they could do to expedite the process. A month and a half later I still have the junk sitting outside my home that I paid up front for to have "professionally removed" and do not have my refund either. DO NOT USE THIS COMPANY!!!! HORRIBLE!