Since my previous comment was deleted by LoadUp I am going to keep coming back and posting my review here, as well as google and yelp. DO NOT BOOK with load up. This is not a professional moving or hauling company. This is a middle man that scams you. We found load up via a google search to have our treadmill removed. They have and entire website saying that they specifically handle treadmill removal... it’s a lie. All they do, like an Uber is send out a call for someone to come to your house. It’s a random person, likely not insured and certainly not prepared to remove something as complicated as a treadmill. Not only did I confirm all the logistics of our pick up three days ahead of time, i specifically stressed that the treadmill would have to be taken apart before being moved and taken out of our basement. Two hours before our appointment we got a text that our appointment was cancelled. A call to customer service assured me that the pick up team was coming. The pick up team was essentially two teen angers, not uniformed, with NO TOOLS, in a broke down pick up truck. They assured me they could just carry our treadmill up the stairs. Clearly they couldn’t- so when they called management, management instructed them to go out an buy tools at 6pm at night. My husband gave them his tool box, but they had no idea how to take this giant machine apart. They left, not getting the treadmill apart, and just getting a few screws out to remove the hand rail. This company send uninsured strangers into your home who are not equipped to the the very jobs they are promoting. We are not only going to continue to post warning reviews everywhere but we are going to report them to the federal motor carrier safety administration. What they are doing is dangerous, irresponsible, and illegal. The least of what they are doing is offering a terrible customer service. The worst of what they are doing is not safe for workers and homeowners. https://www.fmcsa.dot.gov/protect-your-move/file-a-complaint?utm_source=google&utm_medium=cpc&utm_campaign=dcg.search-fy20.allgeo Since the company clearly deletes negative comments, I will continue to take screen shots to prove they are being fraudulent and misleading their services. Seriously—- stay AWAY from this company