Only book this company if you want everything to go wrong! They tired to cancel our appointment last minute and we should have taken that as a big sign not to work with them. The “team” that showed up were two random people that have never dissembled or moved a treadmill in their life. Not only did we not love the idea of having random uninsured people in our home, we worried, what if these guys get hurt or damage our walls? The movers didn’t have any tools or equipment to finish the job. So after hours wasted on calls to customer service, hours sitting around waiting for them to show up, then the hour it took them to see they couldn’t move our old treadmill they just left. So now we have to waste our time writing reviews to warn others and on the phone to customer service to try and get our money back. We found them via google and their website specifically said they handle treadmill removal. They don’t! Seriously find another company. This is a scam!!!!!!!