Booked on Wednesday for a Saturday pickup (paid in full as per their requirements). Received a text message Friday night that the “crew” had delays, and would not be coming on Saturday. They asked me if Monday or Tuesday work be OK. I said that Monday would work for me. They said that they have rescheduled me for Monday. Saturday night they sent me a text saying basically the same thing that they said on Friday night, regarding delays, and that they would not be arriving on Monday. They asked me what day I would like to Reschedule for. I said “ just tell me when you can be here, and I will let you know if it works for me”. They said “how about Wednesday?” I then asked “ what happens if you can’t get a crew for Wednesday?” They responded with”We will give you at least 24 hours notice if we don’t find a crew to take the job, and you can then reschedule - if you don’t want to reschedule you are free to cancel”. I said “please cancel and issue a refund to my credit card” Today is Tuesday, and they have still not issued my refund, and they have not acknowledged my request to cancel. Their website says that my pickup is scheduled for tomorrow, but they were still working on the details (translation - they are still trying to find a crew to accept the job) I would steer clear of this company - they obviously are just a booking agency that accepts your money up front, and then tries to get a local trucker to bid on the job.