I feel like I got ripped off. I booked a pickup for several large items over the phone so they knew exactly how many pieces and the size. I was shocked to see just a pickup truck arrived for the pickup. The truck was so small they had filled up within 15 minutes. Three trips later and over two hours of my time they finally finished. They didn't have a hand truck. Luckily we had one and they were able to borrow it, otherwise, I don't know how they would have gotten everything out. I timed it, if they had the appropriate sized vehicle, the whole job would have been done in 45 minutes. Their website and Instagram advertise load up branded trucks and uniform-clad workers. That is not what I received. If you are going to contract out your work do so, but you should make sure they have the adequate equipment to perform the work they have been hired for. It would be like hiring painters to paint your house and they show up with a gallon of paint and a toothbrush. I called and tried to explain my dissatisfaction and was met with hostility and a "too bad for you" attitude. I will NEVER recommend this company. I will actively tell anyone that will listen NOT to use them.