Bought a waterproof jacket from their website, chose pay in 30 days through Klarna. jacket arrived but was to big so, as I was in the area i chose to return it to their Edgware store for an exchange. The staff took the exchange and said they would sort it all with Klarna. Six weeks later and numerous emails going back and forth, Klarna have still not had the money returned to them and i still have not had any other contact from Go outdoors. I suspect that I will now have to pay Klarna as Go outdoors have basically stolen my money....Avoid these incompetent thieves!!!