Go Outdoors Reviews

Name: Go Outdoors
Rating: 1.98

2.0 Rating 676 Reviews

24 %

of reviewers recommend Go Outdoors

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2.0

Based on 676 reviews

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Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

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“Ordered at 4am (cutoff for next day is 5pm) It’s now the next day 9:15, no tracking update , not even been packed let alone posted… terrible”

Helpful Report

Posted 1 week ago

“**Extremely disappointing customer service – avoid if you expect complaints to be taken seriously** I have never experienced such a drawn-out and poorly handled complaint. I purchased items from GO Outdoors Shrewsbury where products advertised at £130 and £9 were charged at £140 and £12 at the till. When I queried this in store, the manager was dismissive and insisted the prices were correct. After weeks of back-and-forth with Customer Care, GO Outdoors offered me a £10 goodwill payment in recognition of how the complaint had been handled. I chose PayPal and provided the details requested. I was then repeatedly told the payment had been processed, given different timeframes, and had to chase again when nothing arrived. Eventually I was told a new payment request had been raised and to allow another 8 days. Months later, I have now been told the payment could never be processed because of an internal system limitation. Even more frustratingly, GO Outdoors have admitted in writing that I **should have been told this from the outset**, which would have allowed me to choose the gift card option. Rather than taking ownership and resolving it, I have now been told to take the correspondence into a store and ask them what they can do. The £10 is no longer the point. It is the repeated incorrect information, lack of accountability and the sheer amount of time I have had to spend chasing something GO Outdoors themselves offered. **A very poor experience from start to finish and an unacceptable way to handle a customer complaint.**”

Helpful Report

Posted 2 weeks ago

“Thank goodness for this review site I thought I was losing my mind until I read these notes. My situation is too long and ridiculous to bore you with. Basically they have input my details incorrectly so they can’t find me at the till. No membership card. Plus other nonsense. Got email reply to ring customer service but as you guys all know it’s just an ai bot with no people. So my review is that customer non service is diabolical. Can’t get in touch. Can’t speak to them. Couldn’t care less. Very reminiscent of a company on the verge of going bust. Can anyone tell me a hack to actually speak to someone ? Madness. Save yourself the pain Go Elswhere.”

Helpful Report

Posted 4 weeks ago

“I placed an order 4 days ago for next day click and collect and it still says order placed. No update whatsoever! For next day this is shocking. I rang them and they said it wasn't in stock at the store i picked. So why not update the customer instead of me waiting blindly?!! The click and collect option is false/misleading. At argos you click and you collect. This is now a joke!”

Helpful Report

Posted 1 month ago

“I went online to buy a Garmin watch. What a nightmare, i was looking this watch yesterday. So today i received a txt with a code for 10% off So i went to buy it, it wouldn’t accept the code! Then i thought it would ask for my membership number. But o no your expected to put your card number and everything in before you know if you’ll get it at the “member” price. Not a good system at all very frustrating! I’m going to purchase it elsewhere.”

Helpful Report

Posted 1 month ago

“Great service! manager is fabulous.”

Helpful Report

Posted 1 month ago

“I have generally had a good experience in their shops but the web expeience is very poor, and their so called customer care is a joke. Discount Card - my a**e. A complete Joke. You pay them £5 to administer their data gathering service of you. Its really a "get one or pay way over the odds" card, then it doesn't work on despite us having 2 email addresses linked to two cards. neither work. Suggest go to Blacks or Cotswold Outdoor or a local retailer and ask for club discount e.g. BMC or a local club and you will get close enough without the jiggary pokery. Customer contact, same standard reply, asks you to give them details again, or unecessary details over and over again. Standard reply to bad reviews telling you to use the same cra**y customer care service you are reviewing. Where are the people in this organisation? I suspect that this is NOT an organisation built from the ground up by people who have enthusiasm for, and care about their products and the people who use them. Instead it is a massive corporate organistation that has bullied its way into the market with massive stores with faceless head office staff who care nothing, and know less about their ground operations. I await the standard reply>”

Helpful Report

Posted 2 months ago

“The website is so slow, it would be quicker to walk to the shop - even Houthi it 3 miles away !!!!!”

Helpful Report

Posted 2 months ago

“update on my complaint on 22nd - recieved 14 emails from Go outdoors, all with different signatories over the bank holiday weekend. Claim denied. My legal points never even considered. They are not in the retail ombudsman scheme. Worse, the replies contain information that I do not recall being given and a warning not to harass the staff. In summary - i don't think they give a (insert prefeered phrase here) I now feel violated, accused and robbed of justice. Wonder who would think that it's worth a couple of thousand to go to court? Or who would take the risk of shopping there?”

Helpful Report

Posted 3 months ago

“On 21st May I visited the Harlow store to buy a new FloGas 6kg cylinder for my caravan. I explained that it was for my caravan and mentioned this a couple of times. I had googled to see if there was a standard connector between Calor and Flogas and saw that there was. The till worker collected the money and issued a receipt before the cylinder was presented to me. It was green and the right size and I took it home. Only when I came to connect it did I notice that there was a barbecue logo on it – and that it did not have a connection for the pipe in the caravan. Just after 9am on 22nd May I took the cylinder back. The manager was near the desk. He was happy to tell me that they had the correct red cylinders in stock. He then told me that there was no refund available for cylinders bought by mistake. Final. No discussion. I made a consumer contract for a suitable cylinder for a caravan. I was entitled to rely on their advice. They supplied the wrong one. So far as I am concerned this is a matter of straightforward contract law but for £80 is it worth even going to court?”

Helpful Report

Posted 3 months ago

“I am being sent back and forth between the store and customer care, each blaming the other. I bought a pair of walking shoes which I have worn 3 times and the sole is coming away on one of them - it is very clear from the state of the rest of the shoe that they have hardly been worn. The store cant locate my receipt as they had a refit back in September. Shocking. Money grabbing so ans so's. Avoid this company.”

Helpful Report

Posted 4 months ago

“I’m still waiting to hear back from customer services regarding my order that has been delayed for over a week. They sent an initial generic response to my query that did not address the question and have not got back to my further request asking that they investigate where my order is! I will now be going travelling without it. Very poor customer service!”

Helpful Report

Posted 4 months ago

“Ordered running shoes no communication trying to contact customer services impossible totally useless sports direct far better won’t use or trust again”

Helpful Report

Posted 4 months ago

“I bought a rab electron pro jacket less two months ago from the Swindon store. I called up today and explained I wasn't happy as the logos had been falling off despite only being worn a bunch of times to walk my dog in the cold, even with me avoiding wearing in the wet. It's a £200+ jacket also hadn't even been washed yet. I owned a previous rab electron jacket 6 years old I had washed 15-20 times and brought it with me to show the staff that this isnt normal for my usage or the particular jacket as the old jacket still had all of the logos. They must have hugely downgraded in quality or I just got a bad batch (issue with the ptfe?). Some logos from inside, one on the arm and worst of all it had started to happen to the main rab logo on the chest (mostly bubbling at that point but thats what happened to the arm logo before it began hanging off so I pulled the rest off the arm as it looked nasty hanging around- but after the staff "inspecting" it with their fingernails it was a LOT worse). I spoke to (somehow) a manager called Becky on the phone and explained all of this about the logos and only relating to the logos and was told "no problem of course just bring it in we will have to look at it in store." The store is 6.5+ miles away in the outskirts of Swindon where I have to catch two buses either way to get there. I explained this also and Becky of course explained that they would have to see it to be able to do anything. I set out to the store a couple of hours of buses and confusion on which bus even goes there as because noone goes there, none of the drivers were familiar with which bus I had to catch. I was told the wrong bus and ended up on a 1 1/2 hour detour out to highworth for nothing (not go outdoors fault, granted). I finally arrive at the store and the cashier called for another staff member to help me which turned out to be a female staff member called "Tay". I explained. The whole time I was explaining, she was looking at the logo and rubbing it, scratching her fake acrylic nails around the edges towards the top left of the logo trying to peel it off whist telling me its fine she "doesn't see the issue". I could see she was making it worse and created a lip at the edge so asked her to stop (I wasn't so annoyed at this at the time as I was certain it needed to be replaced and would be. This is VERY low quality for such a reputable and expensive brand). "Tay" said she'd need to call for a manager (so not sure why she even came in the first place) and called none other than the Becky I had spoken to on the phone earlier. For some reason some other girl staff member turned up also, as if her input was necessary when it was a manager that had been called. The other girl wasnt a manager, pretentious. I re-explained to no avail while the next two of them were scratching the logo and rubbing it still making it worse. Also the jacket had ended up being propped on the pile of dusty log bags for fire wood as they for some reason stood around it instead of taking it to a vacant counter 2 metres away. Again, I overlooked them using it as a table as was sure after their repeated attempts to peel up the logo that there would be something they would do or why are they making it worse? The other logos inside had letters half hanging off and were unmistakably not adhered properly to the surface of the material. For some reason, possibly due to the fact they both wore thick glasses they were unable to see the bubbling under the edge of the transfer and the lip Tay had created with her fake nails. I have very good eyesight and I even reccomended they take a picture on their phone if they were unable to make it out, as I could see it perfectly. They refused and after all day on buses my own phone battery was too low to use the camera to do it myself. After banging my head on a wall trying to get them to see what I see plain as day and them apparently trying to check, Becky then said that they wouldn't do anything about logos falling off of £200 jackets anyway and at this point I'd had enough as it was her that asked me to come in with the jacket in the first place after the call earlier where I'd explained the issues. So I asked "why did you ask me to come all the way in to see the logos falling off if now I'm in store you are saying this isnt something you were ever going to be accepting responsibility for? I wasted £5 and 2 hours coming out of my way to a far out corner of swindon for nothing and wasted £200 on a nice jacket that looks god awful less than 2 months later" Becky rather rudely said she couldn't quite make out what I said earlier on the phone because I spoke fast and put the blame on me. I take offence to this as I'm autistic and adhd and had a lot to explain. A bit of hypothetical advice Becky: if you cant hear what a customer is saying on the phone then dont pretend to. Just ask them to repeat or slow down. I know fully well that she heard EVERTHING I said on the phone as she was responding to me. I can only assume that it's personal upon seeing me in the store something changed her wanting to help me in any way at all. Ironically the only logos that hadn't had the issue were the logos on the backside which get sat on when I sit down so it's clearly not surface friction alone that's caused it. I took photos when I got back and got charge on my phone and its undeniable. Also it isnt go outdoors problem if rab arent making jackets to their usual standards it would be rab that would take responsibility so why even try to deny and protect them? Insanity. The spare (least senior) member of staff at least had the brains to advise I go online and talk to Go outdoors or even rab directly. But Becky and Tay were just sneering and Becky said "this is over so either go have a look around if I want to buy anything or leave" AS IF I would ever spend another penny in your store after this! A dying shop it seems. It's a ghost town and they hire whoever they can get because the shop is so empty and out of the way so even inexperienced and immature girls become supervisors and managers. They had no customer service skills between them and I didn't even get so much as an apology from any of them. DISGUSTING. STEER CLEAR OF THEM. Other outdoors shops are available....”

Helpful Report

Posted 5 months ago

“I purchased an item which was tagged as £23 for members or "retail price" of £45. Membership cost me £5, so I was misled into believing that I'd saved £17 by paying the membership fee. A quick Google search, which admittedly I should have done before supporting this business, revealed the exact same item for, lo and behold, £23! Not £45. I returned to the store to request a refund for the membership but was refused. I hope the £5 you scammed me out of was worth the 1 star review. 👍”

Helpful Report

Posted 5 months ago

“Had issues with membership renewal, emailed them everyday for 6 weeks, seems that each reply is Ai generated and never gets any further. Everytime i replied i waited and waited for a response, never got one until bombarded them with more emails. Still not sorted after 2 months.”

Helpful Report

Posted 6 months ago

“Appalling company. They advertise goods online that are never in stock charge postage and not refund. They also charge for membership if you are a new customer trying to order an online item shown as in stock but clearly not in stock. This company is disgraceful in how it handles online orders. AVOID LIKE THE PLAGUE”

Helpful Report

Posted 6 months ago

“buying on line is just appalling , very little stock , what does come is wrong , you pay for postage , items so cheap try getting them ? , keep offering sale items but out of stock , then try getting a refund , customer service is around 45 mins on the phone then you have to try to get a refund , by far the worst company to deal with .”

Helpful Report

Posted 7 months ago

“The amazing female staff member in your Scarborough store rang my local store in Leeds and reserved a Peter Storm coat in my size. This was after she had spent a long time trying to locate this coat in her own store. Well done and dedication to her job! Thank you ☺️”

Helpful Report

Posted 8 months ago

“Purchased two items two weeks ago and only one has turned up, I have sent numerous emails about this and had zero response as of yet! I tried to ring customer services but it was a 25 minute wait and i didn't have time. It's a shame this could be a really good store they just need to improve the customer service drastically.”

Helpful Report

Posted 8 months ago

Go Outdoors is rated 2.0 based on 676 reviews