Go Outdoors Reviews

Name: Go Outdoors
Rating: 1.99

2.0 Rating 662 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

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Metrics

2.0

Based on 662 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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08450 020888

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Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

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“on hold for half an hour then gave up. have also been fed incorrect information by customer service that led me to make a pointless 2 hour round trip to an in person store.”

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Posted 1 year ago

“Very helpful advice and assistance from Chloe in Plymouth shop. Thank you!”

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Posted 1 year ago

“We were in your Penrith, Cumbria store today and we were helped by Nick he was absolutely brilliant and couldn’t have been more helpful, it’s not often you find this great customer service in retail. Thanks Nick you’re a credit to Go outdoors you will definitely see us back in your store again.”

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Posted 1 year ago

“Having waited 2 week s I phoned today to see were my order, which was paid for in full, to be told that the item had been cancelled and I had been credited. My question was how have you credited me when I paid in cash, the response was for me to phone "Customer Service" and they didn't have a number, I should go online to find it. On speaking to customer service the order was cancelled, didn't know why I didn't get an email telling me as such, (I do get daily sales emails though). The only way I can get a credit is to go to the store, a 40 mile round trip., to collect the cash. Absolute joke.”

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Posted 1 year ago

“Very bad customer service. Purchased a Portable Power Washer 8 Litre online, Arrived and the spray part of the lance was missing out the box... Phoned Customer services was on the phone 30 minuets and the lady still unable to help or understand what the problem was then put the phone down on me. Note to management listen to the recorded telephone conversation in full and re train”

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Posted 1 year ago

“Bought a back pack for Duke of Edinburgh. The bag only got used for 3 days of bronze and three days on silver, by the first day of the gold the shoulder straps had frayed off. The store supervisor and manager both said they couldn’t do anything as it’s 3 years old, even though they could see it was immaculate and understood it was only used for 6 days. The advise to contact customer service was useless as the phone number has been disconnected. Customer service is of no use and the product expensive and unusable.”

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Posted 1 year ago

“I purchased a top today.....got home big plastic security tag still on. Never went off when we left the shop. We don't live near the store either....all the guy on the phone said was......bring it back in. What a trail it is when it's not even local.”

Helpful Report

Posted 1 year ago

“We brought all our coats, tenting stuff, walking shoes and clothes for years since the kids were small. All had a good experience but Saturday morning we to the Peterborough store (from Boston Lincolnshire)I was going to buy 3 or 2 pairs of trousers and my husband was going to buy walking shoes and my daughter always found something. So I started trying on some trousers then went tried on different ones I thought that was ok thing to do, but the shop assistant didn't they were talking about it on the head set and changing I had put them back. I feel so uncomfortable I found husband and daughter and left with nothing and we never come back.”

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Posted 1 year ago

“Would good zero stars if I could. Part of the order arrived yesterday... empty. The other part the tracking hasn't updated since Sunday. They've said it's probably lost but can't do anything about it.”

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Posted 1 year ago

“Ordered a gift card for £30, no notification of delay to my order. Called up and could only offer me a refund. Poor excuse for customer service and no care given.”

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Posted 1 year ago

“Click and collect for camper items at Harlow store. Excellent fast and friendly service and product advice from lady at checkout. I took out membership as a result. Price competitive too.”

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Posted 1 year ago

“customer service could not be worse. It has taken many attempts to get a reply about a refund for a return that was not collected only to be told the refund can only be issued over the phone by giving card payment details again. Isn't this what all the warnings about on line cons are about? When I replied with a query about the refund method I was advised -This message has been automatically closed. So I will try again. I haven't tried chasing up the refund for the item that has now been collected. I had to rearrange & pay again for the second collection. I will never buy anything from this company again.”

Helpful Report

Posted 1 year ago

“Had a great experience buying a waterproof coat,the young lady assistant (klaudia ) at the bedford branch was so polite and helpful,she help me choose a coat and made sure it fitted me well,even helped me on with it,wow how nice was that,so polite and what a asset she is for the company, 5 stars for her.”

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Posted 1 year ago

“Phone support was extremely helpful”

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Posted 2 years ago

“Shocking customer service they sent the wrong item could be 10 days for return then have to wait for refund before I can re order can’t complain as it’s a generic bot I asked for complaints department it no longer receives emails never use them again online”

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Posted 2 years ago

“I paid 859.00 for a tent, It ripped. They said they would collect it in September, November they sent dpd ro collect it. Nobody contacted me util last week I emailed to say was the tent fixed.... Go Outdoors can't find my tent. NEVER BUY from this company.”

Helpful Report

Posted 2 years ago

“Received a card in post stating our local Warrington store was closing down for refurbishment so "Absolutely Everything" was at Least 30% OFF.?? So explain why when we get there to purchase certain items that we've monitored for months we find have actually increased in price in a week, and that's with your alleged 30% Off . Why fool people into spending time travelling only to find out there are No Bargains or very few to be had.”

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Posted 2 years ago

“Probably the worst company to deal with ,if you want what you ordered use a different company,go outdoors is probably the worst I've used ,stay well clear is my advice”

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Posted 2 years ago

“I ordered some items of clothing on the 1st of November 2023. As yet I’m still waiting for my order. I emailed them. They said delivery was 3 -15 days. As yet, nothing.”

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Posted 2 years ago

“Price match refused said Alpine trek was not a uk company, glad they refused as I have purchased the same product from another retailer with a saving of £46 , so shop around before purchasing from Go Outdoors or any other retailer.”

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Posted 2 years ago

Go Outdoors is rated 2.0 based on 662 reviews