Go Outdoors Reviews

Name: Go Outdoors
Rating: 2.00

2.0 Rating 656 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

Questions

Metrics

2.0

Based on 656 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

08450 020888

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Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

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“I purchased a top today.....got home big plastic security tag still on. Never went off when we left the shop. We don't live near the store either....all the guy on the phone said was......bring it back in. What a trail it is when it's not even local.”

Helpful Report

Posted 1 year ago

“We brought all our coats, tenting stuff, walking shoes and clothes for years since the kids were small. All had a good experience but Saturday morning we to the Peterborough store (from Boston Lincolnshire)I was going to buy 3 or 2 pairs of trousers and my husband was going to buy walking shoes and my daughter always found something. So I started trying on some trousers then went tried on different ones I thought that was ok thing to do, but the shop assistant didn't they were talking about it on the head set and changing I had put them back. I feel so uncomfortable I found husband and daughter and left with nothing and we never come back.”

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Posted 1 year ago

“Would good zero stars if I could. Part of the order arrived yesterday... empty. The other part the tracking hasn't updated since Sunday. They've said it's probably lost but can't do anything about it.”

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Posted 1 year ago

“Ordered a gift card for £30, no notification of delay to my order. Called up and could only offer me a refund. Poor excuse for customer service and no care given.”

Helpful Report

Posted 1 year ago

“Click and collect for camper items at Harlow store. Excellent fast and friendly service and product advice from lady at checkout. I took out membership as a result. Price competitive too.”

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Posted 1 year ago

“customer service could not be worse. It has taken many attempts to get a reply about a refund for a return that was not collected only to be told the refund can only be issued over the phone by giving card payment details again. Isn't this what all the warnings about on line cons are about? When I replied with a query about the refund method I was advised -This message has been automatically closed. So I will try again. I haven't tried chasing up the refund for the item that has now been collected. I had to rearrange & pay again for the second collection. I will never buy anything from this company again.”

Helpful Report

Posted 1 year ago

“Had a great experience buying a waterproof coat,the young lady assistant (klaudia ) at the bedford branch was so polite and helpful,she help me choose a coat and made sure it fitted me well,even helped me on with it,wow how nice was that,so polite and what a asset she is for the company, 5 stars for her.”

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Posted 1 year ago

“Phone support was extremely helpful”

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Posted 1 year ago

“Shocking customer service they sent the wrong item could be 10 days for return then have to wait for refund before I can re order can’t complain as it’s a generic bot I asked for complaints department it no longer receives emails never use them again online”

Helpful Report

Posted 1 year ago

“I paid 859.00 for a tent, It ripped. They said they would collect it in September, November they sent dpd ro collect it. Nobody contacted me util last week I emailed to say was the tent fixed.... Go Outdoors can't find my tent. NEVER BUY from this company.”

Helpful Report

Posted 1 year ago

“Received a card in post stating our local Warrington store was closing down for refurbishment so "Absolutely Everything" was at Least 30% OFF.?? So explain why when we get there to purchase certain items that we've monitored for months we find have actually increased in price in a week, and that's with your alleged 30% Off . Why fool people into spending time travelling only to find out there are No Bargains or very few to be had.”

Helpful Report

Posted 1 year ago

“Probably the worst company to deal with ,if you want what you ordered use a different company,go outdoors is probably the worst I've used ,stay well clear is my advice”

Helpful Report

Posted 1 year ago

“I ordered some items of clothing on the 1st of November 2023. As yet I’m still waiting for my order. I emailed them. They said delivery was 3 -15 days. As yet, nothing.”

Helpful Report

Posted 2 years ago

“Price match refused said Alpine trek was not a uk company, glad they refused as I have purchased the same product from another retailer with a saving of £46 , so shop around before purchasing from Go Outdoors or any other retailer.”

Helpful Report

Posted 2 years ago

“UPDATE #2...refund is problematic. They want me to schedule a call during their normal business hours. That requires me to get up at 4:30am to wait for their call before going into work. Company is NOT customer service oriented (saying that as someone who does work front line customer service). UPDATE...offered to send gift card however they do not ship overseas so would be useless as I live in USA. Asked them to ship the (very small) item and they stated they were not able to. Now offering refund...unfortunate as I was really looking forward to having that item. ORIGINAL POST: Visiting from cruise ship....known to staff when checking out. Got back on board and Intensity Glow Marker was not in bag with other items. Too late to go back to inquire. Paid for something cashier missed putting in bag.”

Helpful Report

Posted 2 years ago

“Improperly labelled products. Then they give you the runaround. Avoid.”

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Posted 2 years ago

“I heard something completely ridiculous from a member of staff today when I tried to return a tent due to pole failing on the first night of using our new vango tent.. "sorry we don't offer warranty on tent poles" needless to say this is the last tent I buy from them.”

Helpful Report

Posted 2 years ago

“Good customer service very good got what I needed with advice.”

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Posted 2 years ago

“Don't deliver items before atleast a month after purchase”

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Posted 2 years ago

“This company should be so proud of the guys they employ at this store!. I have had the pleasure of dealing with 5/6 members of staff whilst trying to have my bike repaired which in all honesty was just out of the warranty period. The guys all did everything in their power to assist and certainly went the extra mile to resolve my issue. They sorted out my issue fully with no big cost to myself and kept me informed at every step of the resolution process. I wish to thank Matty, Lisa, Lissa , Mia & Luke in store and Harry at the customer care team head office . If you speak to the staff correctly they will treat you correctly ! Obvious really !!! Don’t understand negative reviews because these guys will do everything to help you if your patient and understanding 10 out of 10 guys Cheers again👍👍”

Helpful Report

Posted 2 years ago

Go Outdoors is rated 2.0 based on 656 reviews