Go Outdoors Reviews

Name: Go Outdoors
Rating: 1.99

2.0 Rating 662 Reviews

24 %

of reviewers recommend Go Outdoors

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Metrics

2.0

Based on 662 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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08450 020888

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Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UPDATE #2...refund is problematic. They want me to schedule a call during their normal business hours. That requires me to get up at 4:30am to wait for their call before going into work. Company is NOT customer service oriented (saying that as someone who does work front line customer service). UPDATE...offered to send gift card however they do not ship overseas so would be useless as I live in USA. Asked them to ship the (very small) item and they stated they were not able to. Now offering refund...unfortunate as I was really looking forward to having that item. ORIGINAL POST: Visiting from cruise ship....known to staff when checking out. Got back on board and Intensity Glow Marker was not in bag with other items. Too late to go back to inquire. Paid for something cashier missed putting in bag.”

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Posted 2 years ago

“Improperly labelled products. Then they give you the runaround. Avoid.”

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Posted 2 years ago

“I heard something completely ridiculous from a member of staff today when I tried to return a tent due to pole failing on the first night of using our new vango tent.. "sorry we don't offer warranty on tent poles" needless to say this is the last tent I buy from them.”

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Posted 2 years ago

“Good customer service very good got what I needed with advice.”

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Posted 2 years ago

“Don't deliver items before atleast a month after purchase”

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Posted 2 years ago

“This company should be so proud of the guys they employ at this store!. I have had the pleasure of dealing with 5/6 members of staff whilst trying to have my bike repaired which in all honesty was just out of the warranty period. The guys all did everything in their power to assist and certainly went the extra mile to resolve my issue. They sorted out my issue fully with no big cost to myself and kept me informed at every step of the resolution process. I wish to thank Matty, Lisa, Lissa , Mia & Luke in store and Harry at the customer care team head office . If you speak to the staff correctly they will treat you correctly ! Obvious really !!! Don’t understand negative reviews because these guys will do everything to help you if your patient and understanding 10 out of 10 guys Cheers again👍👍”

Helpful Report

Posted 2 years ago

“No point even reading Trustpilot , most dishonest review place going , if Go outdoors has scored 4.6 out of 5 then there must be a million bad reviews Trustpilot haven't added onto the scoring system , in stock items aren't in stock , they claim anything that isn't available , you wil be notified , total lies , I made one largeish order , all classed as "Instock" , it got split into 4 seperate orders , the 4th delivery didn't even show up on the order at all despite it being on my original order sheet , so over 3w weeks to get one simple order completed . Just take a look how good their website is , why do you sign up to be a member , so you can check stuff and previous orders , don't make me laugh , take a look for yourself , go into "Your account" and look for "previous orders" you see it clearly stated that that section doesn't work, why the hell not , recent problem caused it ????? Not a hope in hell it's been broken since 2019 . I actually had a young lad with me who worked for GO Outdoors dfor a while, he even said he's never worked at such a disorganized place in all his life, so a score of 4,6 on Trustpilot, they must be just as full of BS as G O are , I made that one order so I got mt £5 discount card fund back , have one of my debit cards stoired on their website , not on your nelly in a million years”

Helpful Report

Posted 2 years ago

“Gave a 1 but should be a 0. BEWARE IF YOU BUY FROM THIS COMPANY. Their online customer service is absolutely abysmal. We purchased a Colemans Mosedale Pro 5 tent for our camping trip at the beginning of July. On our first evening after the first light shower the tent started to leak through the seams over the side door. This was caused in my mind by poor stitching which had caused a gulley in the material. This allowed the water to pool on the outside. Despite a very high waterproof rating the water started coming through quite quickly. After our return a collection was arranged on 17th July. It was subsequently stated that this was to avoid further expense in having to return to the store. I was told that once received in the warehouse a refund of £338 would be given after 14 days. After 2 weeks had elapsed, I was asked to allow some more time. Into the fourth week when I asked for an urgent update, I was given 3 choices of refund. The first 2 was either a gift card or to return to the store. The 3rd choice was a refund to a PayPal account. Not having a PayPal account, I asked for a bank transfer. The reply was that that because it was an instore transaction I would have to return to the store. I pointed out that this contradicted their earlier statement that the collection had been to avoid me having further expense. I said they were now asking me to make a round 40+ miles trip! Out of frustration I created a PayPal account and asked them to have a senior manager authorise a refund via PayPal as they had earlier suggested. The latest reply was that I now supply them with a list of details which they would pass on to the relevant person/store for a refund to be done over the phone. Most of the details I had already supplied over the course of several weeks. 4 weeks after the tent had been collected, they asked me to supply them with the receipt supplied by the courier so they could locate the tent. I pointed out that they had arranged the collection so should be aware of the delivery address. I have lost all patience with this shower of manure. No e-mail gets read properly and no questions are answered. They just have you going around in circles. We were due to camp again in September but have had to now book accommodation instead. DON'T GO OUTDOORS.........GO ELSEWHERE!!!!”

Helpful Report

Posted 2 years ago

“Looked after by Nicky at Scunthorpe Store .Very easy and friendly to get on with seamless service Thank You Nicky.”

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Posted 2 years ago

“Terrible communication. Been trying to return an expensive faulty item for weeks and still no luck. Out of pocket, have a useless item, their customer service reps clearly don't read the full notes every time we deal with them , so nothing happens. Very cross now and in the process of taking further.”

Helpful Report

Posted 2 years ago

“I was asked to renew my discount card a week after having done so.I was told that " it did not register on the system". I asked for proof that this has not happened before. I am still waiting after over 2 months. This is awful service.”

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Posted 2 years ago

“Steph o in saltney Chester was amazing she went out of her way to help us she found us what we needed so polite and very helpful”

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Posted 2 years ago

“Can't be bothered writing much so I'll get to the point ,when you shop in store its so slow, if you shop online it's so slow 🐌 buy elsewhere if you want stuff quickly”

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Posted 2 years ago

“Not a rating low enough Purchased a tent on a Sunday paid for premium next day delivery Tuesday - emailed to chase Wed - still nothing , they told me it was with the courier and be with me soon- I made it clear I needed by 6pm Thursday Thursday- still nothing- emailed - responded with ‘please wait 3-5 more days’! Called them, item ‘missing’ we can refund it will be with you in 5 days …. No good to me. Cant even get a replacement as I won’t have the refund ! I offered to pick up from an outlet and was told it was impossible Not fair to let down people like this and quite clear the 2 x Cusyomer services people Via email checked nothing Do not rely on ultimate outdoors online - you will be disappointed !!!”

Helpful Report

Posted 2 years ago

“Well! ordered new membership card back in April, got the usual confirmation and Evri tracking number. Looked on account GO, states despatched. No trace on Evri. Called customer services who ordered a new one. Still no trace on Evri or that a new card had been issued. Called again and was basically fobbed off stating I should wait 15 days before calling back again. Absolutely rubbish customer services and to date they have my fee and its now 2 months. I think some would call it theft.”

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Posted 2 years ago

“Pete did a great job in helping us, we had forgotten to use our discount voucher but Pete made sure despite the fact we had already paid for our goods we still got our extra discount. Really pleasant staff - thanks to all.”

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Posted 2 years ago

“I wanted a pair of trousers meeting certain criteria. I found the need to undo the type of hangers for each pair in order to ascertain the features I required very awkward, as the pockets were obscured from view. If they were on normal hangers, or displayed in a different manner a customer could determine far more easily. However, your assistant Pam at Colchester was exceedingly helpful in advice on the manufacturers styles and materials. She went further in her assistance rarely encountered. Only yesterday, whilst in another shop on the same quest, I had asked a simple question and received a response that was bordering on rudeness.”

Helpful Report

Posted 2 years ago

“I bought a tent from this company, they say they can price match and offer 10% off, if found elsewhere cheaper, this is incorrect! Recently I found the same tent but cheaper so I called customer service and said that I found it cheaper elsewhere, I was told to fill out forms, take pictures etc!! Why not just look yourselves? Now to save the messing around I’ve asked to return it so I can purchase elsewhere and i’ve had the membership cancelled and refunded. Total loss for Go Outdoors, I would advise anyone that finds it cheaper to either refuse delivery or return your items to Go Outdoors, that way they’ll learn how not to mess customers around, it will cost them more money in the long run.”

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Posted 2 years ago

“Very good customer service from David, today, April 12 2023. Nice experience.”

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Posted 2 years ago

“Betws y coed in new store I Experianced excellent service and perchased Peter Storm Gilet down filled.Happy with the service and quality product.”

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Posted 3 years ago

Go Outdoors is rated 2.0 based on 662 reviews