Don't use their Click & Collect service. I tried to buy 2 swimming robes for a holiday in a weeks time, had several incorrect delivery promises from delivery company which would all have been too late. Went into Stocksbridge shop & with a Managers agreement (Lucy) bought 2 similar items from their stock on the understanding that when the C&C items finally arrived they would return & create a refund. How naive was I? No communication or refund Tried Customer Service (what a misnamed department.) Emailed with their AI Chatbot several times, spoke to a human once who promised to create a refund (still waiting)!! What a waste of space this company is. So now gone via the Bank and have initiated a "charge back" for £98. Lets see if thats more successful, if not Trading Standards it is.