I have placed my order online with standard deliver of up to 10 days. As I have not received notification that my order was dispatched, I called customer services on day 9 and was advised that order is waiting to be picked up from the warehouse. On day 11 still no update, called the customer services and was told the same. I asked how long will it take to collect the order and dispatch, they were not able to provide me with time frame. I asked if I can collect my order or change the delivery address. They said it was not possible. I had to cancel my order and now waiting to see how long it will take to refund my money. Would not recommend to place any orders online if you don't want to be disappointed with delayed delivery.