Avoid online ordering. I feel the membership is me paying them £5 for their failings. Wrong item sent. They tried to get me to pay return. Eventually they paid for a courier collection. I chased my refund. They confirmed receipt but refund is 14 days. 1 day to take my money 14 days to return it. After 14 days I am still chasing my refund and they ask me for proof it was returned! Appalling service. I asked for a refund on membership as it is an insult and they say not sure but will find out how to. This is phone calls, being cut off, about ten emails. Tripe! Avoid.