I joined Go Outdoors Members on 11th June 2022. A week later I was sent via post a 15% off my next purchase online or in store I have today logged into my account to place an order that came to £124.97. At check out I entered my card details but at no point did it offer me the opportunity to add the discount code details. The email confirmation received almost immediately included a new Member card at £5.00 bringing the total to £129.97, when the order should have come to £106.22 including discount. I immediately contacted "customer services" via telephone. I was advised by "Aaron" that I would have to wait until the order had been received before any actions could be taken. He advised that this may be by Saturday if I'm lucky! When I requested the order be cancelled and a full refund made immediately I was told this could not happen. Whilst on the phone I received a text and email to say my new member card has been dispatched! Totally incredulous!! This service is almost fraudulent, at the least morally and ethically corrupt.! Looking at the reviews online regarding customer services I am hoping I am not being added to one of the many that are still waiting to hear back in a courteous fashion.