Order on 10 August then decided to cancel once I realised goods would take 4-6 days delivery. Called to cancel told to wait 24 hours then call back. Did this yet received email informing me my goods had been dispatched. Called back 2 times told a cancellation was requested. 14 August returning from camping good state delivered in email. Spoke to then while travelling told I'm sorry we cannot guarantee cancellation. Sometimes sorry is just not enough. All I wanted was to cancel the order before it was dispatched and received a refund. Now I'm gonna end up waiting god knows how long for a process I was told was completed on Thursday 11 August. CUSTOMER service is poor o don't appreciate being lied too or trying to keep my money and making my life difficult. I would never ever recommend this company.