Bought something online and paid for next day delivery. Parcel arrived, wrong item sent. Contacted them and they refunded my delivery charge. Took the wrong item back to the store and 3 weeks later still waiting for refund for the item. Contacted them and received about 10 emails in the space of 4 days all asking the same question and from a different advisor each time - still no refund. I have given up trying to get my refund for something which had they sent correctly in the first place wouldn't have had to return. Terrible company to deal with, lesson learnt will never deal with them again!