Not a rating low enough Purchased a tent on a Sunday paid for premium next day delivery Tuesday - emailed to chase Wed - still nothing , they told me it was with the courier and be with me soon- I made it clear I needed by 6pm Thursday Thursday- still nothing- emailed - responded with ‘please wait 3-5 more days’! Called them, item ‘missing’ we can refund it will be with you in 5 days …. No good to me. Cant even get a replacement as I won’t have the refund ! I offered to pick up from an outlet and was told it was impossible Not fair to let down people like this and quite clear the 2 x Cusyomer services people Via email checked nothing Do not rely on ultimate outdoors online - you will be disappointed !!!