visited the Gloucester store with my wife who wanted a new pair of walking boots.She has narrow feet and struggles to find boots that fit comfortably.Your staff member Alice B could not have been more helpful.She was very patient,helpful and above all knowledgeable. After trying on many boots we found the ideal fit and size in a Scarpa.Prior to our visit we intended to find the right boot but then shop online for the best price.In the end Alice proved so helpful that we bought from her and cannot commend her service highly enough.With staff like that the high street has hope.