I recently bought a few items from Go Outdoors, Inverness and was overcharged for 2 of the items. I did not notice at the time, mainly because you have to stand so far away from the till and cannot see what price the item scans at. I rang the store the next day to be told either come back (110 mile round trip) or phone customer services. I phoned customer services and was told that they could do nothing without the receipt even although the store assisstant confirmed that I had been overcharged. I'm still waiting for a reply to my email which included a copy of my recipt. I was overcharged by 50% and I'm totally hacked off at this service.