Ordered brand new Adizero Prime X shoes (not cheap) and within 10k of mileage in the shoe - the whole disintegrated whilst running. Despite being a brand new shoe and within 15 days from purchase they refuse to assist or acknowledge that they were at fault and refused to take responsibility for the issue especially because the shoes had been barely worn and it was clearly a manufacturing fault. It was/ is clearly their responsibility to handle this incident and they blatantly refused. Harvey currently contacted the consumer ombudsman to take it further.
5 months ago
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