This was hands down one of the worst online shopping experiences I’ve ever had. First off, the shoes I received looked NOTHING like the photos on their website. The description was completely misleading – the color, texture, and overall appearance were way off. It felt like I got a used or fake pair despite being labeled “new.” But the worst part? Their return policy is a joke. You basically have no real options if you’re not happy with your order. Refunds are in the form of a gift card and it’s not the full amount, no exchanges – just stuck with something you don’t want. They make it nearly impossible to get customer service on the line, and their response times are ridiculously slow and unhelpful when they finally do reply. You have to download their app in order to see the return option. On top of that, the shoe quality was extremely disappointing. For what I paid, I expected way better craftsmanship. Instead, I received something that felt cheaply made with pre worn creases and uncomfortable, as if it came from a bargain bin, not a supposedly reputable sneaker platform. Never again. GOAT has lost my trust, and I’d strongly advise others to stay far away.