I am writing to express my profound dissatisfaction with the customer service I received regarding my recent experience with your online course. This has been, quite frankly, one of the worst experiences I have encountered in terms of customer support. I booked a course just a couple of days ago, fully paid, and unfortunately needed to reschedule due to a personal family matter. Instead of accommodating my request, I was met with inflexible policies that offered no alternatives or refund options. The only options provided were to attend the course or lose my money, or to pay again to book another class. What made this situation even more frustrating was the rudeness and unprofessionalism displayed by customer service representatives both over email and the phone. Their dismissive attitude only compounded my distress during an already challenging time. Considering that your organization offers this course daily, I find it incredibly disappointing that moving my enrollment to a future date was deemed impossible, especially since I had already paid in full. The fact that I communicated my family situation, including the sensitive nature of a passing relative, was met with indifference rather than understanding. It is unacceptable that a company selling online courses would not provide a fair refund policy, even when notified well in advance of the date. This lack of empathy and customer care is astonishing. I hope this feedback is taken seriously and prompts a review of your customer service policies. I would strongly advise potential customers to think carefully before booking, as it appears that once payment is made, no flexibility or understanding follows.