Ordered two £70 Hay cushions for a Christmas present for my sister and only one ever arrived, and the one that did was damaged at the seam. I have now emailed the customer care email twice explaining the situation (including pictures), messaged on Instagram, commented on Instagram and been in touch with the owner, but not a single response - not even an auto responder to say when I could expect a reply, if ever . I will now have to try to recoup the £140 via my card provider but I'm really disappointed in the service.
4 years ago
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