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Goodhood Reviews

4.5 Rating 2,103 Reviews

88 %

of reviewers recommend Goodhood

Company Reviews

Product Reviews

4.5

Based on 2,103 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Goodhood 5 star review on 24th April 2022

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery took 9 days and you charged me £7 for this. When I noticed that the trainers were too small I wanted to return them however it would have cost me another £7, so because I live in east London I asked customer service whether I could return them in store to save me the £7. You guys said “of course”. I returned them to the store, only to get charged again £7 for postal service. Terrible service! Won’t be ordering online again.”

Posted 10 hours ago

“Brilliant clothes, well priced and turn up quickly. What more can a man ask for. love this shop x”

Posted 1 day ago

“I found what I wanted at a better price than anywhere else, plus the communication was great and delivery quick. Thanks!”

Posted 2 days ago

“I order quite a lot and love the stuff!! But a lot takes ages to arrive or I end up with a fedund. If they had their stock as efficient as their emails it would be amazing. I must receive two emails a day. Annoying”

Posted 3 days ago

“Wide range of goods, very friendly staff”

Posted 4 days ago

“Quick delivery, good price. Always a good experience”

Posted 5 days ago

“There are a lot of good products”

Posted 5 days ago

“Great product, great packaging”

Posted 5 days ago

“Product condition, delivery, and price were all satisfactory.”

Posted 5 days ago

“Really good service, kept me in the loop with the order .super fast delivery And goods arrived well packaged. Many thanks”

Posted 6 days ago

“Good products and delivery was good - i returned some stuff and refund was very quick. Downside was paying a courier fee for the return.”

Posted 6 days ago

“Price is fair, but the best is their customer service. made an error on the delivery address and a quick email to the customer service got the problem resolved within a day. Product arrived extremely well packaged and on time. One problem encountered was manufacturing defects on the incense tray. Customer service again was sympathetic and on point, who proactively wanted to make it right. at the end, settled with a discount due to no more stock available for replacement. I would not hesitate to buy from Goodhood again in the future.”

Posted 6 days ago

“Excellent service, very efficient and item very well packaged.”

Posted 1 week ago

“No complaints, easy hassle free service.”

Posted 1 week ago

“While I know the brand of the clothing I purchased pays zero attention to packaging, it's unacceptable for a boutique of your reputation to slap a high-value item into a box with no inner protection or at least a decent presentation. This could've easily been alleviated with something primitive, like tissue paper. I regret not buying the item from any of your competitors, so I suggest a reality check as a customer of 6-7-odd years who will not make another GH purchase, probably ever.”

Posted 1 week ago

“Lovely staff, tasteful selections...”

Posted 1 week ago

“Item arrived quickly and was exactly as ordered. Good service.”

Posted 1 week ago

“Very good experience from start to finish.will definitely be ordering in future.”

Posted 1 week ago

“I ordered 4.5-5.5 Received 3.5-4.5 You need to learn to read”

Posted 1 week ago

“fast ship, best service”

Posted 1 week ago

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Goodhood is rated 4.5 based on 2,103 reviews