Goodhood Reviews

Name: Goodhood
Rating: 4.50

4.5 Rating 2,316 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,316 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

Write Your review

Tell us how Goodhood made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Goodhood 5 star review on 14th August 2022

Annette Bailey

Goodhood 5 star review on 24th April 2022

Gabriela Liber

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was scammed out of 80,700 Euros in an investment scheme, and I thought I’d never get my money back. Supreme Assets Recovery Agency came to my rescue and recovered my funds quickly and professionally. Their team was reliable, supportive, and kept me updated throughout the process. If you’ve been a victim of a scam broker, don’t hesitate to contact them at 𝔼𝕞𝕒𝕚𝕝 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵𝟟@𝘨𝘮𝘢𝘪𝘭.𝘤𝘰𝘮 𝕠𝕣 𝕎𝕙𝕒𝕥𝕤𝔸𝕡𝕡 +𝟜𝟜 𝟟𝟛-𝟠𝟠-𝟞𝟡-𝟟𝟡-𝟝𝟠. They are truly amazing!”

Helpful Report

Posted 3 months ago

“Great selection of items and usually very obliging staff, but delivery times are poor. Having to pay for orders/returns also differentiates you negatively versus other retailers.”

Helpful Report

Posted 5 months ago

“I ordered the T shirt for a birthday present. Good delivery.”

Helpful Report

Posted 5 months ago

“I’ve ordered from a lot of interior brands and online especially and found myself disappointed. The Hay rug wasn’t even wrapped in anything; it was just stuffed into a plastic shipping bag. They normally arrive in a protective sleeve at the minimum and this lack of standard doesn’t really justify the high shipping costs.”

Helpful Report

Posted 6 months ago

“Hi! I have returned my online order in store on 10th September. It is not processed yet. Emailed twice to the customer service, no reply. Is there any way I can get the reply guys? Thank you”

Helpful Report

Posted 7 months ago

“Got there in the end”

Helpful Report

Posted 7 months ago

“I love Goodhood and have lived 5 minutes away from the store for the last 3 years. I regularly go in but for last year have been continuously ignored by the customer service team about the rewards system. It has been very disappointing and stopped me want to buy from the store.”

Helpful Report

Posted 8 months ago

“Annoying can only take vouchers for store purchases.”

Helpful Report

Posted 8 months ago

“Love everything you sell and the in-store experience but my partner and I have not had the best run with customer service. I was sent an incorrect item, and this time an item he has ordered has not shown up. Customer service have not replied. Both times we’ve tried contacting by dm on Instagram but are blocked there. There is no store phone number. The item has since disappeared from the website so I expect a refund is heading our way. Please note that I have selected over a week for our response time below as the only other option is 12hours, but so far it has been 3 days.”

Helpful Report

Posted 9 months ago

“Mixed bag......I ordered 2 pair of Aries socks which were described online as "one size". What arrived were 2 pair of EU 38-40, which was a bit frustrating, so I had to return them. On the plus side, when I emailed suggesting that it didn't feel right to be paying shipping for an order mixup, they promptly refunded your £6.95 charge.”

Helpful Report

Posted 9 months ago

“I’ve been shopping at Goodhood for years, recently bought a Braindead jacket in the new store, an impulse buy. It took a while to decide as it was expensive but went ahead with the purchase. Literally an hour later I got an email from END. And the said Braindead was being sold by them substantially cheaper. like almost 50% cheaper! One of those things I know but my email explaining the situation was ignored by Goodhood. Wasn’t really expecting much but a response would’ve been decent.”

Helpful Report

Posted 10 months ago

“Didn’t respond to my email but otherwise fine.”

Helpful Report

Posted 10 months ago

“I order quite a lot and love the stuff!! But a lot takes ages to arrive or I end up with a fedund. If they had their stock as efficient as their emails it would be amazing. I must receive two emails a day. Annoying”

Helpful Report

Posted 1 year ago

“I ordered 4.5-5.5 Received 3.5-4.5 You need to learn to read”

Helpful Report

Posted 1 year ago

“Expensive experience. Price point doesn't seem to match the quality of the goods. Perhaps it's the super-inflation but the overall the experience of the purchase is on the disappointed side.”

Helpful Report

Posted 1 year ago

“I shop at Goodhood all the time, but recently the online orders haven't been up to par. You charge £6.95 for DPD Express...yet 3 days later it still hasn't arrived. DPD also state that they haven't received the item from you yet. It's not Easter weekend and the item wont arrive in time, pushing delivery to 7+ days since original order.”

Helpful Report

Posted 1 year ago

“Nothing really to say about a very good platform where many guys are making young guys mon”

Helpful Report

Posted 1 year ago

“45tr4et mr5x rwshnt6ws nsazwer bawe”

Helpful Report

Posted 1 year ago

“I ordered something paid and you sent it well done.”

Helpful Report

Posted 1 year ago

“I made a return and I argued that the colour of the product wasn't right. The customer service employee avoided having any conversation. I have been shopping from Goodhood for almost a decade (mostly in-store) and I didnt expect this treatment and I made a negative comment here. After my feedback, the manager got in touch and immediately tried to take action to fix this. That's very appreciated. Thank you”

Helpful Report

Posted 1 year ago

Goodhood is rated 4.5 based on 2,316 reviews