Goodhood Reviews

Name: Goodhood
Rating: 4.50

4.5 Rating 2,316 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,316 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 5 star review on 14th August 2022

Annette Bailey

Goodhood 5 star review on 24th April 2022

Gabriela Liber

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items arrived on time however, I was expecting the items in their own box. It was a bit dissapoiting as it was a present...”

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Posted 6 years ago

“Emailed a query regarding shipping my item and they never got back to me. The item was delivered quickly though and packaged well.”

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Posted 6 years ago

“goodhood~”

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Posted 6 years ago

“Item is decent quality but quite expensive. Delivery is another added expense, quite unreasonable to charge £4 for a pin to be sent.”

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Posted 6 years ago

“They were pretty quick.”

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Posted 7 years ago

“Lovely voucher presentation but seriously £6 delivery when I spent £200 seems ridiculous to me!”

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Posted 7 years ago

“I ordered two items which didn’t fit I wanted to exchange for a bigger size I had to return them which cost £7 and reorder which cost another £6 not very happy with those prices”

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Posted 7 years ago

Hi Louise. Sorry to hear about this. We do re-ship exchanged products back out for free, you wouldn't of had to place an additional order. As a good will gesture, we will happily refund your second shipping costs on the order for the alternative size. Please contact webstore@goodhood.co.uk and the team will assist. Best, GH.

Posted 7 years ago

“One of my items has been sold out, but i am not sure when i can get my refund & the status of my refund.”

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Posted 7 years ago

Hi. We have just contacted the web dispatch department team and they have informed us that your out of stock item was refunded the same day you ordered? Please could you confirm id this is the case this and we will happily assist if not. Our email is webstore@goodhood.co.uk. Kind regards, Goodhood.

Posted 7 years ago

“If you are on the packaging and then the next point of effort, then it would be better. Such as two cartons to send. This time I received the shoes, shoebox has been damaged.”

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Posted 7 years ago

“包裹请加固发出，收到鞋盒都破了”

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Posted 7 years ago

“Hope that in the future you can double box the shoes when you ship them out in future”

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Posted 7 years ago

“Both products arrived in untouched condition as well as in decent time. The only negative was the cost of shipping as it equated to the same amount that I'd have to pay for a 3rd item!”

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Posted 7 years ago

“I do love the clothes at Goodhood but it doesn't seem affordable to it's desired market at all. Who are you aiming it at? There's no medium price range it's just expensive and very expensive...Everything always seems to be marked up and can often find it cheaper elsewhere. I also think the returns policy of not being able to get a refund is very off putting and unfair. I would love to support independent shops like this, but why can't you have more affordable clothes and the decency to return people's money back if they're not happy.”

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Posted 7 years ago

Hi Bonnie. I do believe you have been speaking with the dispatch team in regards to this, and I have found you used a credit note against your order. Unfortunately, we can not issue refunds on credit notes, this is why your credit note has been re-issued. If you have any other questions, please email webstore@goodhood.co.uk and they will happily assist. Thanks.

Posted 7 years ago

“Still waiting for refund I sent last week. Thanks”

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Posted 7 years ago

Hi Damian, Apologies but as we are currently on sale, the online dispatch team are extremely busy. You refund will be processed, but please allow up to 5 working days, upon us receiving it, for this to happen. If you have any further questions in regards to your return status, please email the team on webstore@goodhood.co.uk and they will happily assist you with a status. Regards, Goodhood.

Posted 7 years ago

“Unfortunately the Norse projects Vorm Sweatshirt came with 1 sleeve too long.. Crazy right? for such an expensive item.”

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Posted 8 years ago

“It's was a day late on delevery, I called to see if any thing could be done about this is was needed on the day requested but no one called me back. The jumper was not box or wrapped well. For a jumper that cost £95 I would expect for it to be better presented. I love goodhood but on line could be improved.”

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Posted 8 years ago

Hi Charlotte, we're really sorry to hear that you were disappointed with the packaging, we usually have great feedback on our wrapping and delivery services. We aim to get all parcels out within 1-2 days and unfortunately in this case there was a delay at DPD's depot causing your parcel to be late. We try our very best to provide the best possible service to our customers and the delay was communicated to you by DPD as soon as possible however please be reassured that this isn't the usual high standard we expect from our delivery provider and we hope this doesn't happen again.

Posted 8 years ago

“well I would have been happier if I had been sent item ordered. I ordered a long sleeve tshirt and recieved a short sleeved one”

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Posted 8 years ago

“N/a.”

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Posted 8 years ago

“I was impressed with my product, although was very confused why I had £38.00 of my shoes refunded. I had tried calling the customer service line a few times to find out whether this was a mistake or not because I had a shipping email confirmed (also because I am an honest person and don't feel it's right to take a companies money). It became apparent when I received the shoes they were 'B-stock' aka damaged or returned goods. Although I'm not a fussy customer the damaged box and scuffed back of the shoes would have probably riled up another customer had it of not been me. And an explaination email as to why I was getting a refund would have helped instead of me constantly calling a dead line for an hour 4 times on my day off. Apart from that your service previously has been seamless. But what harm does a little feedback do eh?! Keep doing what you're doing but please keep us in the loop! You could of ended up with a complaint and a very dissatisfied customer.”

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Posted 8 years ago

“I was hoping to have my delivery faster than it arrived. I paid for 1-2 day delivery but it took 2 days just to process the order.”

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Posted 8 years ago

Goodhood is rated 4.5 based on 2,316 reviews