Goodhood Reviews

Name: Goodhood
Rating: 4.50

4.5 Rating 2,316 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,316 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

Write Your review

Tell us how Goodhood made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Goodhood 5 star review on 14th August 2022

Annette Bailey

Goodhood 5 star review on 24th April 2022

Gabriela Liber

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have tried to get in touch with Goodhood to return faulty Suicoke boots and not received any communication back and they are completely torn apart after only a few months of wearing them? I tried to contact you via Instagram and also nothing? Can someone get back to me?”

Helpful Report

Posted 1 month ago

“I purchased slippers for my husband and the material degraded as he wore them leaving a trail of fluff all over the house. I contacted customer service twice and have not received a response to my emails.”

Helpful Report

Posted 3 months ago

“I believed that I would never receive my money back after being defrauded of £35,700 in an investment scheme. I was saved by Supreme Assets Recovery Agency, who promptly and expertly retrieved my money. Their staff was dependable, helpful, and kept me informed at every stage. Do not hesitate to contact scam brokers at 𝐭𝐫𝐞b𝐥𝐞𝐬𝐥𝐭𝙙.𝐜𝐨𝐦. They really are incredible!”

Helpful Report

Posted 3 months ago

“Gave a short returns period for a Christmas gift which means I am unable to change the size now. Messaged to have this sorted out and they never replied tonight me. I shop a lot at this store so very disappointed. Sadly more likely to shop elsewhere now.”

Helpful Report

Posted 4 months ago

“Big scammer !! They purposely make a super trader and make us all invest in it, and then he goes trade on GBD to raise during the last minute of 2023 Britain election day! Isn't very obvious?!!! Even a not professional trader won't make such a mistake! And lost 90% of all our investment..... All thanks to Mrs. "" Morris Meihua"". She was the one who helped me recovered all my lost including my profit, Please do not invest using this platform again if you don't wanna be the next scam victim and also kindly reach out to Mrs. Morris Meihua for recovering lost funds if you are a victim of scam..... Email:: m o r r i s m e i h u a @ g m a i l . c o m WhatsApp:: + (1) 559 214 9914 …. kindly reach out to the following details in recovering your lost funds if you are a victim of scam.”

Helpful Report

Posted 4 months ago

“What review when a didn’t receive anything yet. I write 4 emails and still nothing.”

Helpful Report

Posted 4 months ago

“"I only received one of the two items I ordered, despite the tote bag still showing as in stock. I contacted customer service via email but never received a response. Instead, I was issued a $17 discount/refund, which seems to have been for the missing tote bag, not for the inconvenience caused. This was disappointing, as these items were meant to be a gift, and the delay—nearly a month—meant I couldn’t present them on time. I shop here often, but this experience was far from satisfactory."”

Helpful Report

Posted 5 months ago

“I received the wrong item. I’ve emailed 6-7 times to various customer service emails, I had no reply for 2 weeks. Finally someone got back to me saying that I will receive my items as soon as possible. This is not good enough.”

Helpful Report

Posted 5 months ago

“My order not complete, i already email to customer service but no response”

Helpful Report

Posted 5 months ago

“Ordered a few items 2 weeks ago from goodhood, and just like the reviews on trupsilot they havent shipped nor responding to any messages. avoid at all costs. No phoneline, no replies to any emails, absolute joke.”

Helpful Report

Posted 5 months ago

“I was sent the wrong items - worth far less than what I ordered - and have had no response from the customer service team. I cannot get hold of them and it makes me worried the whole thing is a scam. Do not trust them.”

Helpful Report

Posted 6 months ago

“I don’t know how to write a review, cause my orders still not delivers and is been a month! Tried to reach out to your customers service and social so many times but still no response.”

Helpful Report

Posted 6 months ago

“I will NEVER order from Goodhood again. Such a disappointment. Nobody responds on any of their customer service platforms. My first order turned up with one part missing. I didn’t get informed or compensated. My second order was a gift, three days after purchase, I got an email telling me it was a small independent company that is struggling with the volume of orders. It missed my friends birthday. I filled out an online form, rang and left two emails to make them aware if it wasn’t delivered in 7 days that the person who’s present it was will have moved. (I’d paid for express delivery 😬) Alas nobody contacted me and ten days later I got confirmation that my parcel would be delivered to the address- missing my friends birthday by a week and she’s moved out two days before. Shocking customer service. I will not buy from this company again.”

Helpful Report

Posted 6 months ago

“I got sent the wrong shoes and have emailed multiple times and still received no response. Please email me back guys!”

Helpful Report

Posted 6 months ago

“Ordered a week ago and no dispatch email sent, no reply to my email. Won't be ordering again this place should be avoided.”

Helpful Report

Posted 6 months ago

“Still have not been able to resolve my return after nearly four weeks. I wanted to try more of an independent store not again. I would now like a refund take them back i’ll buy elsewhere.”

Helpful Report

Posted 6 months ago

“Why on earth aren't you replying to my inquiry? Because of your late work, I'm well past the time I can apply for a refund”

Helpful Report

Posted 6 months ago

“I've given one star because of the total lack of customer service. I returned some clothes over 3 weeks ago and still have not got a refund. I've written 4 emails to follow up and no one has replied. The phone number has a message saying the phones are unmanned. It's basically impossible to contact this customer at all. If there's a chance you might need to return something to this store then I'd avoid using at all costs.”

Helpful Report

Posted 6 months ago

“I purchased an item more than a month ago which I attempted to get tracking information for. It was a simple if necessary request. Sent various emails, obviously due to no phone number. Again, no response which prompted me to purchase the item elsewhere. No response to attempts to cancel the item subsequently or of a refund. I was then sent DHL tracking detail with no updates, then a DPD message informing me of delivery more than a month after purchase with no communication from goodhood. Regardless of whether you are a small organisation, the bare minimum would be to respond to multiple emails requesting an update of an order over 100 pounds. It felt I was at the total mercy of whether I get a response or my item at all, resulting in me having to attempt to cancel the order through my bank. Multiple issues for me, with no apology. Again, also no response to any of the emails. I can hands down say I won’t be purchasing anything form GH ever again.”

Helpful Report

Posted 6 months ago

“douane ! alors qu'ils disent que non”

Helpful Report

Posted 7 months ago

Goodhood is rated 4.5 based on 2,316 reviews