Goodhood Reviews

Name: Goodhood
Rating: 4.48

4.5 Rating 2,326 Reviews

86 %

of reviewers recommend Goodhood

4.5

Based on 2,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 1 star review on 12th October 2025

Wyatt Galbraith

Goodhood 1 star review on 14th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ridiculous returns policy, completely out of step with competitors.”

Helpful Report

Posted 1 year ago

“They were quite poor at helping with my enquiry. I actually asked them twice to speak to the store but as it was not an online purchase as they stated, they could not help. I had to understand that they could not be bothered at giving them a call to find out. There is no number so this is the only way I could reach them out and I do not live close to the store. Sad”

Helpful Report

Posted 1 year ago

“Delivery took 9 days and you charged me £7 for this. When I noticed that the trainers were too small I wanted to return them however it would have cost me another £7, so because I live in east London I asked customer service whether I could return them in store to save me the £7. You guys said “of course”. I returned them to the store, only to get charged again £7 for postal service. Terrible service! Won’t be ordering online again.”

Helpful Report

Posted 1 year ago

“I bought a $250++ electric kettle from them. It was not front and center on the listing that it came with a UK plug. Why would they accept my money and ship it to the US without question if they really are a 40-person company? When they heard back from me, they reccommended I buy a power adapter. Ok. So I did. That failed to provide enough juice to keep the appliance from turning itself off. So, after I spent that additional money Goodhood told me they don't provide return labels from the US. Ship it back to them for $100+ dollars so they can resell it locally and or claim it at a loss? No thanks. Quite unhappy with their dismissive customer service and lack of foresight. Would never buy from them again.”

Helpful Report

Posted 1 year ago

“Bad experience ever !!!! Won’t do any shopping in this store anymore !”

Helpful Report

Posted 1 year ago

“cost me £19 to try a hoodie on ! i won’t even go on the website i’m so angry let alone shop here again”

Helpful Report

Posted 1 year ago

“All items come without dust bags.”

Helpful Report

Posted 1 year ago

“Shocking customer service. Lost my items at a cost of over 300 pounds, refused to help, blamed DPD and never got items or money back.”

Helpful Report

Posted 1 year ago

“5 stars for the mug, 1 star for the customer service, utterly, utterly abysmal.”

Helpful Report

Posted 1 year ago

“Next day delivery takes over a week Wrong items delivered New items are ex display Returns policy does not include collection Customer service rep is good - but probably has a lot of practice as the rest of the operation is really poor.”

Helpful Report

Posted 1 year ago

“Goodhood sent the wrong-sized shoes and then tried to exclude the initial delivery fee from my refund after returning the order.”

Helpful Report

Posted 2 years ago

Hey Sam, Thank you for taking the time to leave a review. Not sure if you had missed my reply to your email before placing this review, but I stated that if the incorrect size was sent from our side, we would of course waive the return costs. I've sent you another email in case you missed he first! Thanks, GOODHOOD

Posted 2 years ago

“Item wasn't actually available even though it was on the website and I paid for express delivery. After it didn't arrive I got in touch and they refunded me.”

Helpful Report

Posted 2 years ago

“very poor customer service; due to the below points there is no direct telephone line you go on the chat and wait for hours before someone answers they send you items different to what is advertised on their website, and when you tell them, they justify their false advertising they do not act to correct the error they made , i asked for the refund of the shipping cost, which is the least they can do for receiving incorrect items , and they refuse i asked for the email to be passed to the manager and they never bother replying disappointing retailer , with poor after care service , will never buy from them again”

Helpful Report

Posted 2 years ago

Hi Aous, Thank you for your feedback. As discussed with our Customer Care team, the item you purchased is noted to be unique for each individual product, and therefore the product you receive when ordering may be different to the image on site. We appreciate your frustration in not receiving what you thought you would, but this information is readily available on the product page on our website and so the product you received was correct, it was just not what you had hoped. We believe you have now received the shipping compensation you requested, and we hope we can move on from this in an amicable way. Best wishes, Goodhood

Posted 2 years ago

“No instore returns , and the staff do not explain returns process ,overall horrible company”

Helpful Report

Posted 2 years ago

“Non existent customer service or followup”

Helpful Report

Posted 2 years ago

“I ordered a pair of dunks only to receive a poorly replicated design and colour way on a pair of airforces that turns out was done deliberately and I cannot trust this business again.”

Helpful Report

Posted 2 years ago

Hey Madia, The incorrect product was delivered to you completely by mistake! I am extremely sorry for the inconvenience regarding this, I understand a resolution has been offered to you via help@goodhood.co.uk and the pair were requested back so we would be able to process the refund for you! Please check your emails as we understand this can be very frustrating, and we will try to make this right with you. Thanks, GOODHOOD

Posted 2 years ago

“Did receive my order”

Helpful Report

Posted 2 years ago

“Order not received, and company not interested what so ever!!!!! Never shop here again”

Helpful Report

Posted 2 years ago

“Came with security tag on. And not much they did to compensate.”

Helpful Report

Posted 2 years ago

“Product delayed refunded - no explanation”

Helpful Report

Posted 2 years ago

Hey, I am sorry for your disappointing experience. Please give help@goodhood.co.uk and we can try and sort this out for you! Thanks, GOODHOOD

Posted 2 years ago

Goodhood is rated 4.5 based on 2,326 reviews