Goodhood Reviews

Name: Goodhood
Rating: 4.50

4.5 Rating 2,316 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,316 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

Write Your review

Tell us how Goodhood made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Goodhood 5 star review on 14th August 2022

Annette Bailey

Goodhood 5 star review on 24th April 2022

Gabriela Liber

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next day delivery takes over a week Wrong items delivered New items are ex display Returns policy does not include collection Customer service rep is good - but probably has a lot of practice as the rest of the operation is really poor.”

Helpful Report

Posted 1 year ago

“Goodhood sent the wrong-sized shoes and then tried to exclude the initial delivery fee from my refund after returning the order.”

Helpful Report

Posted 1 year ago

Hey Sam, Thank you for taking the time to leave a review. Not sure if you had missed my reply to your email before placing this review, but I stated that if the incorrect size was sent from our side, we would of course waive the return costs. I've sent you another email in case you missed he first! Thanks, GOODHOOD

Posted 1 year ago

“Item wasn't actually available even though it was on the website and I paid for express delivery. After it didn't arrive I got in touch and they refunded me.”

Helpful Report

Posted 1 year ago

“very poor customer service; due to the below points there is no direct telephone line you go on the chat and wait for hours before someone answers they send you items different to what is advertised on their website, and when you tell them, they justify their false advertising they do not act to correct the error they made , i asked for the refund of the shipping cost, which is the least they can do for receiving incorrect items , and they refuse i asked for the email to be passed to the manager and they never bother replying disappointing retailer , with poor after care service , will never buy from them again”

Helpful Report

Posted 1 year ago

Hi Aous, Thank you for your feedback. As discussed with our Customer Care team, the item you purchased is noted to be unique for each individual product, and therefore the product you receive when ordering may be different to the image on site. We appreciate your frustration in not receiving what you thought you would, but this information is readily available on the product page on our website and so the product you received was correct, it was just not what you had hoped. We believe you have now received the shipping compensation you requested, and we hope we can move on from this in an amicable way. Best wishes, Goodhood

Posted 1 year ago

“No instore returns , and the staff do not explain returns process ,overall horrible company”

Helpful Report

Posted 2 years ago

“Non existent customer service or followup”

Helpful Report

Posted 2 years ago

“I ordered a pair of dunks only to receive a poorly replicated design and colour way on a pair of airforces that turns out was done deliberately and I cannot trust this business again.”

Helpful Report

Posted 2 years ago

Hey Madia, The incorrect product was delivered to you completely by mistake! I am extremely sorry for the inconvenience regarding this, I understand a resolution has been offered to you via help@goodhood.co.uk and the pair were requested back so we would be able to process the refund for you! Please check your emails as we understand this can be very frustrating, and we will try to make this right with you. Thanks, GOODHOOD

Posted 2 years ago

“Did receive my order”

Helpful Report

Posted 2 years ago

“Order not received, and company not interested what so ever!!!!! Never shop here again”

Helpful Report

Posted 2 years ago

“Came with security tag on. And not much they did to compensate.”

Helpful Report

Posted 2 years ago

“Product delayed refunded - no explanation”

Helpful Report

Posted 2 years ago

Hey, I am sorry for your disappointing experience. Please give help@goodhood.co.uk and we can try and sort this out for you! Thanks, GOODHOOD

Posted 2 years ago

“I received an email to say my order had been delayed and it would be 2-4 days before they’d be dispatched so I replied asking for the order to be cancelled.I received no reply and the shoes were convientally dispatched the next day and then I was emailed back and told my order couldn’t be cancelled because it had been dispatched.Poor service.”

Helpful Report

Posted 2 years ago

“Ordered 3 items 12/12. Got an email 15/12 1 item refunded. Then an email 17/12 another item refunded. Finally last item was sent, recalled and refunded on 22/12. As all were Christmas gift prettt disappointing experience. Especially as the refunded items remained shopable on website.”

Helpful Report

Posted 2 years ago

“Pretty poor service both times I’ve ordered the past month, made two orders containing 3 items and 2 ended up being oversells - no communication about this whatsoever, until I had to reach out to see why my orders hadn’t been updated. It’s put me off ordering from here again tbh”

Helpful Report

Posted 2 years ago

Hi Niamh, I am extremely sorry for the issue you have experienced when shopping with us! We hope to make this right, please check your inbox! Thanks, GOODHOOD

Posted 2 years ago

“I ordered two bowls from Goodhood as a Christmas gift and despite charging me for two, they sent one. When I followed up with them they said the other had been sent in error to another address and they were out of stock so I was left with one bowl vs a set?! No proactive communication from them at all on this issue. Very unhappy.”

Helpful Report

Posted 2 years ago

Hey I am extremely sorry for the issue you have experienced when shopping with us! If you can email help@goodhood.co.uk we will try our best to make this right, please check your inbox! Thanks, GOODHOOD

Posted 2 years ago

“I love Goodhood but this was not a good one. The delivery took three weeks.... one of the things I ordered wasn't avail (which they took 2 weeks to tell me) so I tried to cancel the other which I wasn't able to. Then when it did turn up, it was the wrong product.”

Helpful Report

Posted 2 years ago

Hey Juliet, I am extremely sorry for the issue you have experienced when shopping with us! We hope to make this right, please check your inbox! Thanks, GOODHOOD

Posted 2 years ago

“2 weeks still no sign of tracking”

Helpful Report

Posted 2 years ago

Hey Zoe, I am extremely sorry for the issue you have experienced when shopping with us! We hope to make this right, please check your inbox! Thanks, GOODHOOD

Posted 2 years ago

“I was surprised with how unsatisfactory goodhood's service was. I ordered shoes and some other bits. Waited for over a week. Waited another week. Emailed to ask what was wrong, and was told the shoes were never really in stock. I emailed back to say that if that was the case, please cancel my order as I had wanted the shoes and please refund my express shipping. No response for days, while I continuously emailed asking for feedback. The package then arrived anyway and I got an email apologising and asking if I wanted to refund. I explained that I didnt now want the extra hassle of having to refund after already having to chase etc. I use goodhood for convenience and if it's not convenient I wont use it. No response, and mo refund for my express delivery charge. Really wasnt impressed, I use goodhood a lot but will be using other outlets for a while from.mow on.”

Helpful Report

Posted 2 years ago

Hi Elizabeth, I am extremely sorry for the issue you have experienced when shopping with us! We hope to make this right, please check your inbox! Thanks, GOODHOOD

Posted 2 years ago

“There was a long delay in delivering my order and I emailed twice but got no response!”

Helpful Report

Posted 2 years ago

Hey Pamela, I am extremely sorry for the issue you have experienced when shopping with us! We hope to make this right, please check your inbox! Thanks, GOODHOOD

Posted 2 years ago

“Item has not arrived. No phone number to contact just rely on email. Not even had a shipping notification nearly two weeks later. £330 taken out of account and no contact to say what is happening. Will never shop here again.”

Helpful Report

Posted 2 years ago

Hi Linda, We are very sorry for the inconvenience you have experienced with your order, please email us at help@goodhood.co.uk and we will get back to you! Thanks, GOODHOOD

Posted 2 years ago

Goodhood is rated 4.5 based on 2,316 reviews